Terms of service

This website is operated by Social Spark Marketing LTD, a company registered in England and Wales, company number 16667527, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We trade as Social Creator Club, part of Social Spark. In these terms “we”, “us” and “our” mean that company, and “you” means you.

Sections 2–4 apply to everyone. Sections 5–8 apply if you create a creator account. Sections 9–12 apply if you buy a course.

You can contact us at any time at hello@thesocialspark.co.uk. Nothing in these terms limits your statutory rights as a consumer.

You may use the site for your own lawful purposes. You may not attempt to gain unauthorised access to it, scrape it at a scale that degrades it for others, upload malicious code, or use it to send unsolicited marketing.

We may change, suspend or withdraw any part of the site. We try to keep it available but we do not promise uninterrupted access.

Everything we publish — articles, guides, course lessons, templates, video and design — is owned by us or licensed to us and protected by copyright. You may read it and, where we plainly intend it (templates, scripts, checklists), use it in your own creator business.

You may not resell it, republish it, share your course access with anyone else, or use it to build a competing course or training product.

Our content is education and general information. It is not financial, tax, legal or business advice, and it is not a promise of income. Whether you earn anything as a creator depends on your effort, your niche, your skill and factors outside anyone’s control. We make no representation about typical or expected earnings.

Where we mention rates or fee ranges, those are market observations to help you price, not rates you are guaranteed to achieve.

You must be 18 or over to create an account, because Club work is paid work. You confirm this at sign-up and we record the confirmation.

Keep your login details to yourself; you are responsible for activity under your account. Give us accurate information, and keep your profile up to date — brands make booking decisions from it.

Creating an account does not entitle you to work. Profiles are reviewed, and we may approve, pause or decline any account at our discretion — for example where a profile is impersonating someone, is plainly not the person’s own work, or breaches these terms.

You keep ownership of everything you upload. By uploading it you give us a licence to store it, display it inside the Club, and show it to brands and our staff for the purpose of matching you to work and running the platform. That licence lasts as long as the content is on your profile, plus the retention period needed to run the service.

You promise that you have the right to upload what you upload: that you made it or have permission, that anyone identifiable in it has agreed, and that it does not infringe anyone else’s rights. Do not upload anything unlawful, hateful, sexual, or that puts a child at risk.

We may remove content that breaches this section, and may suspend an account that repeatedly does.

The Club community exists to help creators get better and get booked. Be civil. Do not post other people’s personal information, do not solicit members off-platform to avoid our booking process, and do not use it to advertise unrelated products.

There is deliberately no direct messaging and no member-profile browsing — that is a safety decision, not an oversight. Posts with images are reviewed before they appear. We may hide or remove posts and suspend accounts to keep the space safe.

Brand briefs shown in the Club are opportunities, not offers of employment. Applying does not guarantee a booking. Where you are booked, the commercial terms of that specific job — fee, deliverables, usage rights, deadlines — are set out in that job and form a separate agreement.

You engage with brands as a self-employed contractor, not as our employee. You are responsible for your own tax, National Insurance and any registration with HMRC.

We do not charge creators a fee to join, to apply, or a commission on your fee — creators keep 100% of the agreed rate. Payouts are made through Stripe, and are subject to Stripe completing its own identity and payment checks.

A course purchase is a contract between you and us for digital content. Creator Kickstart costs £297 as a one-off payment. We are not VAT registered, so no VAT is charged. Payment is taken by Stripe; we never see or store your card details.

Your contract is formed when we confirm your payment and access appears in your account. Access is personal to you, does not expire, and includes future updates to that course while we continue to offer it.

Where we promise live elements (for example group coaching sessions), we will provide a reasonable equivalent if a particular session cannot go ahead.

You normally have 14 days to cancel a distance purchase. Because a course is digital content delivered immediately, you are asked at checkout to agree to immediate access and to acknowledge that doing so ends that 14-day right once downloading or streaming begins.

Separately from your statutory rights, we offer a do-the-work guarantee: 30 documented pitches and every module completed within 60 days, and if you have not landed a paid collaboration we will coach you until you do or refund you in full.

The full detail, including how to claim, is in our refunds and cancellations policy, which forms part of these terms.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including your statutory rights under the Consumer Rights Act 2015 that digital content be of satisfactory quality, fit for purpose and as described.

Subject to that, we are not liable for loss of profit, loss of expected earnings, or business losses, and our total liability in connection with a course is limited to the amount you paid for it.

We are not responsible for the conduct of brands or of other creators. Where we introduce you to a brand, the work itself is between you and them.

We may update these terms. If a change materially affects you we will tell you, and the version in force when you bought a course continues to govern that purchase.

You may close your account at any time by emailing us. We may suspend or close an account that breaches these terms; where we do, and you have paid for a course, you keep access to the course content unless the breach relates to that content.

These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live elsewhere in the UK you keep the protection of your local mandatory consumer law.